Shipping policy
Shipping
We offer free worldwide shipping on all orders.
All paintings are made to order. This means our average processing times range between 20-30 business days, depending on the painting's complexity. This time represents the painting and drying process.
Shipping times:
Framed paintings are shipped using DHL Express, while rolled canvas paintings are shipped via FedEx and UPS Express.
US, CA: 1-3 business days
AU, NZ: 2-4 business days
EU: 1-3 business days
Rest of the world: 2-5 business days
All paintings are shipped after painting, framing, and quality inspection is completed. These processes can take up to 30 business days. All paintings come with free 100% insurance coverage.
Pieces that are shipped with Frame:
Paintings shipped with frames are shipped out with Express Shipping with DHL. For any other questions, please get in touch with us at info@artbymaudsch.com.
Pieces that are shipped out without Frame:
Paintings shipped without framing are sent as a Rolled Canvas. For any other questions, please get in touch with us at info@artbymaudsch.com.
Shipping information:
Please ensure all delivery information is correct. If there is incorrect and missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service so the package will be received with your regular mail. If you are not home when the delivery is made, the postal service may leave a notice card to advise on how and where your delivery can be collected.
Duties and Taxes
According to our shop policy, buyers are responsible for any Duties and Import Taxes that may apply. However, this does not apply to customers in the UK, where all Duties and VAT are already included in the purchase price.For any questions, please reach out to info@artbymaudsch.com.
